Diseño de la estructura documental del sistema integrado de gestión basado en las normas ISO 9001:2015 y OSHAS 18001:2007, para el proceso de gestión comercial y de ventas en la empresa carnes frías del oriente – «Carnevali» de la ciudad de Cúcuta.

Abstract

The present proposal was made in order to deliver the design of an integrated management system (SIG), based on the ISO 9001: 2015 and OSHAS 18001: 2007 standards for the Commercial and Sales Management Process in the company CARNES FRÍAS DEL ORIENTE - "CARNEVALI", located in the industrial zone of the city of Cúcuta. To achieve this, the following stages were carried out: Diagnosis, documentation and dissemination. For the diagnosis stage, an interview with the administrator was carried out, checklists and a SWOT matrix were applied, which involved the analysis, in order to know the situation in which the company was and determine the needs presented by the company. . In the documentation stage, the required documents were prepared according to the aforementioned standards and finally, a day of dissemination was carried out, to publicize the work carried out and evaluate its importance before the possibility that it will be implemented in the future.