Desarrollo de un Sistema Web para la Gestión de registros y reportes de la Microempresa de Soporte Técnico Project Looper en Cúcuta.

Abstract

The development of this project has the purpose of improving the processes carried out by the company Project Looper located in the city of Cúcuta, a company dedicated to providing support and technical assistance for electronic devices of companies and individuals in the city. Taking into account the significant increase in the requirements of loyal users and new users, conflicts may arise in the order of entry and delivery. On the other hand, the lack of knowledge of the delivery states of the services encourages low communication with customers, who in some cases indefinitely forget the recovery of their equipment and therefore the payment of the service, which generates losses not estimated in a manner immediate. This project mediates the development ofa system that manages services, sales and other tasks assigned to each collaborator. In this way, timely attention is guaranteed and, of course, an effective collection for work delivered. Web tools will be used for this, the site will be in the cloud, for this the Amazon Web Service will be used, where the web application will be hosted and where it can be consulted by the users of this company, guaranteeing constant monitoring of the states. and high service availability. This project will be developed with the Kanban methodology which provides ease in its implementation for the development of the web page.