Uso del Framework Vuejs para el desarrollo de nuevas funciones de mensajería instantánea en la solución Spellty.

Abstract

The implementation of Customer Relationship Manag ement (CRM) in an organization allows, fistly to manag e technological and human resources effiently, secondly to improve the commercial performance of the company and fially to create value for customers through the agile processes that occur in customer service. Likewise, with the use of a chat-bot, it is possible to manag e the adequate performance when providing assistance to users through text messag es, which allows businesses to offr automated responses regarding customer doubts. and thus provide correct support when solving any doubt or concern by using certain flws that appear in the chat as the questions are answered. Having said this, it should be noted that the Spellty tool is currently revolutionizing the way of doing business with WhatsApp, since Spellty allows companies and independent workers that use WhatsApp to carry out their commercial and customer service processes directly in Zoho CRM. In other words, it is a technological Startup that focuses on process automation, web application development and artifiial intellig ence that will make the CRM integrated with WhatsApp. During the development of the business practice, the development of new functionalities that allowed adding value to the existing solution was assigned and verifid.