Diseño de un Plan de Mejoramiento para el área de Gestión Humana en la Empresa Compass Group S.A – Unidad Drummond Mina.

Abstract

The present project is based on the design of an improvement plan for the area of human management in the company Compass Group, the area is constituted by the payroll process, labor welfare, selection and training. Having as purpose to find which of the four processes immersed within this area presents greater flaws so a diagnosis was made to the area to determine it. With the results obtained with the application of a survey and through a diagram of Pareto it was possible to identify that the process had, the biggest drawbacks and shortcomings towards the employees of the company were the process of labor welfare so it was decided then to design a labor welfare program accompanied by its work plan. An improvement plan was proposed for all processes in the area of human management including strategies to achieve an overall improvement. Finally, a total of twenty-six (26) activities of twenty-nine (29) were carried out, which were proposed in the labor welfare program for the period from September to December, highlighting that only activities were carried out that did not incur an economic expense for the company.