Actualización del sistema integrado de gestión bajo las normas Iso 9001:2015 y Iso 45001:2018 para procesos misionales de la Empresa de energía eléctrica Energuaviare S.A. ESP del Departamento del Guaviare.

Abstract

The electric power company ENERGUAVIARE S.A. E.S.P. of the Department of Guaviare, dedicated to the distribution and commercialization of electrical energy, has as its main objective to update the Integrated Management System for mission processes under the Norm ISO 9001:2015 and 45001:2018, in order to generate less time and costs for the processes of the company, thus, have an improvement in efficiency and effectiveness internally; with the purpose of establishing a reduction in risks for workers, achieving quality services and safety for users and staff. This project is divided into three phases, where, in the first phase, an initial diagnosis of the current situation of the company was made through an unstructured interview, checklist, correlation matrix, DOFA and CAME analysis, where the shortcomings and problems of the company. As a second phase, the documentary structure was created, being analyzed through a process map, process matrix and risk matrix. Finally, as a third phase, the action plan was carried out, which was used to manage and control tasks or projects.