Análisis ergonómico de los puestos de trabajo de la oficina de servicio de atención al ciudadano “SAC” de la Alcaldía de Pamplona Norte de Santander.

Abstract

The objective of this monograph is to present the ergonomic analysis of the workstations of the office of citizen attention service "SAC" of the mayor's office of Pamplona Norte de Santander with the main purpose of observing possible muscle disorders or injuries. skeletal to which the officials are exposed, considering the control of ergonomic risks, basic concepts of ergonomics using direct observation as collection tools, a survey of the officials and the REBA method that was worked through the ergonautas software in addition We reinforced the improvement strategies through a SWOT matrix that helped us organize the possible strategies to implement for the jobs analyzed. This research was developed through three phases for which in the first phase we have a bibliographical review where we find all the terms in complete definition of ergonomics, objectives of ergonomics, background, disorders and musculoskeletal diseases developed by bad postures among others. terms that give us a clearer vision about all the ergonomic factors to which human beings are exposed in their jobs, in phase two we can find a brief description of the jobs and the application of the tools mentioned above mind to carry out the due ergonomic analysis where the data found provided by public officials is relevant, such as muscular pain and discomfort that approximate in one way or another a musculoskeletal disorder or injury and finally in our phase number 3 we will find some possible strategies and recommendations of improvement that could be implemented ment in order to mitigate these health damages at a general level for the municipal administration of Pamplona Norte de Santander.