Diseño del Sistema Integrado de Gestión bajo las normas ISO 9001:2015 e ISO 14001:2015 para la empresa Innovatech IT S.A.S de Cúcuta.

Abstract

This work established a methodology to design an integrated quality and environmental management system based on the requirements of the ISO quality and environmental standards, for the company INNOVATECH IT S.A.S. in the Human Management process. This proposal was divided through the following stages: diagnosis, planning and documentation. The diagnosis allowed to evidence and verify the current situation of the company in terms of management systems, context in the sector and needs of stakeholders. In the planning stage, the documented information and the requirements of the quality and environmental standards were identified, as well as the structure of the processes, the construction of the integrated policy and objectives of the system, and the strategic direction of the organization with the necessary documents for its subsequent development and integration of the quality and environmental management systems. In the documentation stage, formats were designed to characterize the process and develop procedures for the documents needed to comply with the requirements of the ISO standards for the human resources management process. The results obtained in each phase benefited the company to generate an integrated management system design under the ISO standards in quality and environment that by means of a checklist with correlation with the requirements standards and support tools such as PESTEL, DOFA, survey and others that benefited analyze the degree of compliance with the requirements, raise a strategic plan that supported the construction of the integrated policy, the objectives of the management system, document the activities of the human management process with its characterization and procedures according to ISO 9001:2015, Chap. 7.5.2 "creation and updating", and the needs of the company and stakeholders.