Actualización del sistema de gestión de la calidad bajo la Norma ISO 9001:2015 al proceso misional gestión para la articulación integral, en la Secretaria de Gobierno del departamento de Arauca.

Abstract

Taking into account that the quality management system with the technical guide ISO 9001: 2015 is a standard that can be applicable to any organization regardless of its size and sector, that is why this project includes the updating of a management system of quality, taking the technical standard ISO 9001: 2015 as a guide, the execution of this will be carried out through the application of four stages; where the first stage consists of carrying out a diagnosis of the current situation of the government secretariat according to the norm and also identifying ergonomic risks in the community development office where tools such as the survey, SWOT matrix, matrix of correlation that will facilitate the development of this phase; then the updating of the document structure will be carried out through the application of a process map, some management indicators; As a third stage, it is intended to formulate an action plan with respect to the updates generated in the secretary of government, this making use of tools such as a PDCA cycle, corrective action formats and an action plan; the fourth stage involves the elaboration of an ergonomic study in the community development office identifying possible dangers for the workers through the RULA method and the interview with three professionals in the area; Finally, this project wants to contribute to the continuous improvement and implementation of the quality management system of the government secretariat of the Arauca governorate, contributing to obtain better services and compliant outputs.