Propuesta de un programa de ergonomía para los puestos de trabajo del área administrativa de la empresa Cotranal Ltda., del municipio de Pamplona.

Abstract

The study project entitled "Proposal of an ergonomics program for jobs in the administrative área of the company COTRANAL LTDA of the municipality of Pamplona", was created for the administrative área of the cooperative, this is a company dedicated to the provision of transportation, hotel and fuel sales services, whose main objective is to exceed the expectations and needs of its customers through better service. The administrative área is in charge of carrying out the organization, planning, and coordination for the optimal development of the company, that is why the company is structured in the área of accounting, management secretary, general secretary, administrative and operations director, SG-SST coordinator, treasury, social security, systems administration, social communication, receptionists and office workers, that is why it is essential that your employees have the best working conditions in their jobs, consequently it was decided to design a proposal for an ergonomics program in the administrative área for a period of approximately 4 months, where the proposal was based on 4 phases, the first is a diagnosis, where the purpose was to know the current situation in which the jobs were, was carried out through tools and information collection methods such as the survey, the observation format, the list ergonomic testing procedure and the ROSA method, which allowed obtaining real results on the deficiencies that the entity has in terms of the design of the workstations, followed by the second phase, which is a proposal of the programs of ergonomics for the design of jobs, medical examinations and active breaks, the third stage was about cost estimation, this was developed through the cost / benefits tool, the fourth and last stage consisted of management and development of a meeting with the managers related to the ergonomic proposal. The foregoing with the aim of improving the conditions and environment of the workers in terms of the work climate, environmental conditions, and workplace, since if the cooperative achieves the implementation of this ergonomic proposal, productivity, efficiency, health will be evidenced, well-being, and performance of its employees.