Estandarización de tiempos en los procesos del centro de negocios financiera de la Empresa Aguas Kpital Cúcuta S.A E.S.P.

Abstract

The purpose of this project is to carry out a study of methods and times for the improvement and standardization of the processes of the financial business center of the company Aguas Kpital Cúcuta S.A. E.S.P. A descriptive methodology with a quantitative approach is used and the 5 collaborators who belong to this strategic operating unit, who are in charge of financial management, are taken as a sample. The results present the development of the 3 phases, starting initially from evaluating the current situation of the processes for which the documentation, the flowcharts, the Ishikawa diagram and the Vester matrix served. Next, the necessary tools are applied for the study of methods and times in which the standardized time for the activities was found, which allowed establishing performance. In the final phase, an economic evaluation was carried out comparing the total labor costs between the current method and the proposed improvement alternative, and the cost-benefit relationship of implementing this process optimization was established