Diseño de un ATS bajo la norma NTC 4116 para el proceso movimiento de cargas en la Empresa DSV Solutions S.A.S en Bogotá D.C.

Abstract

In the present degree work, the problem of unsafe conditions of electric forklift operators in the company DSV SOLUTIONS SAS, Bogotá D.C. headquarters in the national warehouse, is addressed. DSV is a multinational that offers warehouse and logistics management services to different clients, the objective of this work is to carry out an analysis of the job position for electric forklift operators, based on the NTC 4116 standard. This specific job position was decided due to the importance of the operations that are carried out for the company. they carry out in it, since they are in charge of moving and modulating (lowering and raising) the merchandise on pallets in the racking that has different levels. This analysis was based on three stages, in the first the diagnosis of the process was carried out, for this tools were used such as the survey that allowed to know from the point of view of the operators themselves, how aspects regarding their job are addressed; the checklist to observe compliance with the requirements of the standard in the current process, the correlation matrix was applied in which that percentage of compliance with the standard was determined in terms of the previously applied checklist and finally made a SWOT matrix with which strategies were proposed according to the information obtained. In the second phase, the information from the diagnosis was taken and the tasks of the process were defined, the criticality classification of these tasks, in addition, an observation format was created that allows the description of the tasks of the process, the flowchart was made. of the process in general, an existing work instruction was updated and, in addition, the check list format with which the pre-operational inspection of the machine is carried out was followed up, after knowing the process and knowing how it was carried out. , the hazard identification, evaluation and risk assessment matrix (IPEVR) was updated, in this case, the company already had a matrix but it was not specific for the job position, for which reason it was separated and updated in accordance with the existing controls and with those proposed to reduce exposure to hazards, with the updated IPEVR matrix, and with the existing documentation of the process, the format was designed of safe work analysis (ATS) where the critical tasks are found step by step and the identification of exposures to losses in each one for a better understanding of the process and the risks present, in the format there are also the controls that allow improvement the task conditions. For the last phase, the correlation matrix was applied again to see if there was a percentage of compliance progress in accordance with the NTC 4116 standard, then an action plan was designed to carry out the strategies that were proposed and finally indicators were designed. to measure the fulfillment of the proposals in case the company decides to carry them out. Thanks to the work carried out, it was possible to observe aspects that at first glance do not stand out but that for the operators who are in the operation every day can be difficult to bear, we must be empathetic with all the possibilities of an accident occurring and take the corresponding measures to prevent it from happening, as a result, various risk factors were found that can significantly affect the safety and health of the operators and also generate great losses for the company, that is why some strategies were designed with the objective of that exposure to these risks can be reduced and both the quality of life of the operators and, at the same time, the performance and productivity of the workplace can be improved.