Propuesta de un plan de mejora para el proceso Category Management ejecutado por la Empresa Unidrogas S.A.S en Floridablanca, Santander.

Abstract

The present work refers to a proposal for an improvement plan for the category management process carried out by the company Unidrogas S.A.S, whose corporate purpose is the marketing and distribution of medicines for human consumption, therefore; ensuring good management in the administration processes brings with it the generation of more competitive rates, therefore; To reach this end, a study was made of such a process, starting with an analysis of the problem (causes and effects), then the development of a methodology with the use of tools that allowed carrying out a diagnosis of the current process of the process and with this will display a set of improvement actions. Within the diagnosis, distortion, delays in the process and information disorder, costing of services or products with errors and the lack of strategic and agile tools for information management and decision making within the category process were evidenced. The foregoing was obtained through interviews, surveys, documentary review, then; An improvement plan was created. In the end, the socialization of said proposal was carried out to the technical advisor for his feedback.