Optimización de los Procesos de Seguimiento de los Principales KPI’s del área comercial de la Compañía Fresenius Medical Care de la Ciudad de Bogotá D.C.

Abstract

This document shows a proposal for improvement in the process of analysis and monitoring of performance indicators of the company Fresenius Medical Care Colombia, divided into three phases called diagnosis, intervention and approach, respectively, for which a series of consultations were made in databases of the organization and multiple bibliographic sources, and research reports that allude to the subject of indicators; making use of the SWOT matrix, checklist multiple factors that directly and indirectly affect the process were detected. The proposed phases were used, finding through the application and analysis of information gathering tools such as interviews, surveys, control diagrams and Ishikawa that a series of activities and events tend to hinder and delay the process of analysis and monitoring of indicators, based on the information collected, the filtering of tools and models that could be applied was carried out, thanks to the use of benchmarking, it was possible to select the ideal tools and improvements that will allow an optimization of the process involved, taking into account the various strengths, weaknesses, threats and opportunities faced by the organization.