Importancia del Sistema de Gestión de la Calidad basado en la norma ISO 9001:2015 en la Alcaldía municipal de el Molino (la Guajira – Colombia).

Abstract

The main purpose of this monograph is to determine the importance of a quality management system as part of the ISO 9001: 2015 standard, in the Municipal Mayor's Office of El Molino - La Guajira, where the exploration process was carried out with the collaboration of the officials of the Mayor's Office, with the objective of identifying the situation in which the requirements of the norm and its operation are found, where the descriptive analysis was carried out, bearing in mind that the information collected was through interviews in each area of the entity, in which they were carried out individually, with the purpose of having the clearest and most precise information, in the same way the way in which the processes are carried out at the time of providing the service was observed, likewise the antecedents of the information system were reviewed. management, also the books of processes and procedures of previous years, supplied by the entity, this due to the fact that the entity does not have the structure proper ion of its operations, evidencing the current state of some documents, guides, and formats, since these are outdated and do not reflect the reality of the entity, in this way it was possible to demonstrate that some officials are unaware that it is a Quality Management System and the benefits that come with adopting such a system. That is why it is necessary to express the importance of the management system, bearing in mind that implementing the management system contributes to the continuous improvement of its organizational performance.