Propuesta de un plan de mejora para la Gestión del pago de los mantenimientos y transportes realizados a cada nevera en la Empresa Central Cervecera de Colombia S.A.S, ubicada en la Ciudad de Bogotá D.C.

Abstract

Improve management in the payment of maintenance and transportation that are carried out on the refrigerators in the company Central Cervecera de Colombia S.A.S, in order to eliminate reprocesses in information verification, loss of money due to duplicate payments and to comply with the established times for payment. The current situation regarding the payment management of the refrigerators has been analyzed, with the help of the information available in the reports of the payments in previous months to understand the structure in the digitization of the follow-up and the process that is carried out for the validation. , identifying reprocesses, duplicate payments and payments made outside the established date, caused by the absence of an action plan that allows coordination in the process, with the problems identified through an Ishikawa diagram it was possible to determine the root cause of these, where one of the most frequent problems was the validation of the reports. To determine the order to deal with the problems, it was necessary to implement a Pareto chart to list 80% of the failures. A verification sheet was made for the last 35 reports validated by auditing, it was possible to identify that the most frequent problem is cancellations without specifications, from this a file was created to validate the reports that would allow a synchronization and a general order. of the information that would allow verifying the information reported by the supplier and thus be paid what is fair. In addition, policies for assigning activities, responsibilities and parameters for payment approval were created.