Análisis de la cadena de suministro de la distribuidora & charcutería Lunchmarket en el municipio de Pamplona, Norte de Santander.

Abstract

The present work is a monograph on the processes that encompass the supply chain in the Lunchmarket delicatessen and distributor, which is located at Calle 6 A No. 5-15 Centro, municipality of Pamplona, Norte de Santander. The work consists of 3 phases, in which the theoretical and practical aspects are covered, providing a consolidated on the most relevant background within the supply chain in delicatessens in Colombia and how this is reflected within the company in question. In the first phase, a documentary investigation is carried out in which the background, theoretical bases and legal bases associated with the subject are compiled. The information collected in the second phase was carried out through a series of visits to the aforementioned delicatessen facilities, and within which an interview was conducted with the manager Marlon Cordero Arteaga, in addition to surveys focused on customer service, availability, delivery time, and quality of the products, in order to know the perception and satisfaction of the client in front of the company. In this way, in the third stage, an analysis was carried out with the information collected, allowing the study of processes and internal logistics and how these contribute to the efficiency of the supply chain; In addition to allowing a diagnosis of the processes through tools such as Ishikawa, DOFA analysis, process flowchart and SIPOC diagram, essential to know the current state and the aspects to improve of the entity.