Análisis de los tiempos de espera en el servicio de la cooperativa Utrahuilca del municipio de San Agustín Huila basado en la aplicación de teoría de colas.

Abstract

In this research, a study was carried out based on the glue theory tool, which was developed using timely and accurate information collected, related to the study topic, by consulting articles or previous research equivalent to that mentioned in this document. On the other hand, information was collected on the satisfaction of the quality of the service provided by the cooperative utrahuilca, headquarters of San Agustin Huila, by means of a survey applied to users to know their concerns with the service they receive and finally queue theory was applied to that entity to analyze its current situation.