Implementación de un plan de mejora en el área administrativa de City Parking S.A.S. ubicada en Bogotá D.C. utilizando la filosofía de las 5´s.

Abstract

This paper includes an improvement plan based on the philosophy of the 5 's in the administrative area of City Parking S.A.S. Company located in the city of Bogotá D.C. for which first was made a diagnosis of the administrative area using tools such as Pareto diagram, Ishikawa diagram, five Why and information gathering instruments in this case a survey applied to workers in the same area, Subsequently, all the information found and the most obvious problems were analyzed and in the same way the actions of improvement for each one of these problems that affect the correct development of the administrative processes, these actions of improvement are Based on the 5 's raising tools such as color cards, action plans for the removal of unnecessary elements, control formats, visual controls, map 5 's and cleaning manuals, Similarly, the development of the implementation of this improvement plan is evidenced, but prior to implementation, a profit/cost ratio was subsequently socialize for approval.