Programa musicoterapéutico para la intervención y prevención del Síndrome de Burnout en personal del área de servicio y atención al cliente.

Abstract

Music therapy has been implemented in intervention and prevention processes, due to the ability of music to modify our physiological rhythms, alter our emotional state, change our attitude and bring harmony, proposing itself, as well as a strategy for numerous health conditions, among which can be found burnout syndrome. This is characterized by expressing itself in the organizational field causing emotional exhaustion, decreased personal and work performance, among other consequences that are associated with chronic stress. Those who work in the area of customer care and service are likely to present symptoms associated with burnout syndrome, approximately 7.8% according to Gil-monte (2007), this due to the characteristics of their work. Thus, the purpose of this degree work was the development and formulation of a music therapy program for the intervention and prevention of burnout syndrome, structured in ten (10) sessions oriented to the factors associated with the syndrome that assesses the Questionnaire for the Evaluation of the Burning from Work Syndrome (CESQT), an instrument that allows a prior diagnosis of the population and to measure the impact after the intervention. As a conclusion, this program seeks to maintain the mental and physical health of workers, as well as the promotion and enhancement of the skills that fit this work area.