Desarrollo de un aplicativo web para la gestión y administración de requerimientos solicitados por clientes a la empresa Servicios Productivos SA en la ciudad de Bogotá.

Abstract

The company Servicios Productivos SA seeks to implement a web application for the management of requirements requested by the associated companies in order to keep track of each requirement. This need arises due to the growth of the company, which provides services to thirty-nine passenger transportation companies, where the call center receives approximately twenty-five calls daily from customers requesting technical support and new developments, making it essential to implement a system in which to track these activities. For the development of the web application the OOHDM (Object Oriented Hypermedia Design Methodology) software methodology is applied, which is composed of four stages such as conceptual design, navigational design, abstract interface design and finally the implementation. At the end of the project, there will be a fully functional application with its respective authentication system for each user of the system, modules for the aggregation of associated companies, profiles, users and the main module for the insertion, assignment and follow-up of requirements. With the implementation of the web application, it is expected to reduce the number of calls received by the call center, to be able to effectively follow up the requirements, to have a control of the productivity of each development engineer, to increase the productivity of the company and to generate bonds of trust with the client companies.