Diseño de un plan de mejora basado en la metodología Seis Sigma para el mejoramiento del área de telecomunicaciones de la empresa representaciones Eurodent S.A.S

Abstract

The objective of this research is the development of an improvement plan based on the Six Sigma methodology focused on the improvement of the quality and efficiency in the process of the telecommunications area of the company Representaciones Eurodent S.A.S. Considering that Six Sigma and its DMAIC methodology (Define, Measure, Analyze, Improve, and Control), together with statistical and process management tools, allows to achieve significant long-term improvements in the significant improvements in the long term in the efficiency of the operation of the telecommunications area of the entity. The project follows a development methodology comprised of 3 phases, which are defined as follows: During the first phase, an interview is conducted with the person in charge of the telecommunications area in order to know the internal factors, identifying those factors that have an impact on the process. The second phase is comprised by the application of the six sigma methodology to the improvement process of the telecommunications area and as a third phase the project includes the elaboration of an improvement plan with a series of actions contemplated to provide a solution to all the shortcomings.