Actualización del registro de usuarios y tarifas para productores de residuos sólidos en la empresa Empopamplona S.A E.S.P bajo la normativa CRA.

Abstract

In order to guarantee the quality and efficiency in the provision and collection of the cleaning service by the company Empopamplona SA ESP, the development of an improvement plan was promoted that will help prevent and correct the shortcomings and possible errors that could be found at the time of provide service to the community present in the urban area of the municipality of Pamplona, which will consist of 4 fundamental stages focused on diagnosis, measurement, classification and updating, and optimization, together with their respective development phases to make their compliance effective, which will be reflected in the modifications and adjustments that arise as a result of the updates made. As a final product, a technical report will be obtained with the updated information of some subscribers or previously selected users, this is the result of field investigations, gauging, socializations and closed surveys conducted both to company officials responsible for collection and cleaning, supervisors of the Technical operational area of cleaning and planning area, as the users selected for study and analysis. Topics focused on the correct management of solid waste, the institutional and legal framework, citizen culture, collection, transport and final disposal of solid waste, technology used and the tariff system were also addressed.