Aplicativo para la gestión de solicitudes en el área de infraestructura tecnológica de la Universidad de Pamplona, sede Villa del Rosario.

Abstract

Currently at the University of Pamplona (Villa del Rosario) has no application to control and manage requests made by the administrative staff, the way users use to make their applications is verbally, manually or by telephone, in order to communicate with the person in charge of the area of infrastructure. But these needs that arise at the University of Pamplona, home Villa del Rosario vary according to the growth in advances in technology infrastructure, making it interactive between users that access, several problems are now presented in the management and control requests made by the administrative staff, since they are responsible for managing the different systems of the university, these problems lead to a waste of time in the process of management and resolution of applications because the staff do not know the activities takes the area of technological or infrastructure have no means established for the process of making their applications. The objective of this project is to develop an application to handle requests that are made to the area of technology infrastructure University of Pamplona, home Villa Del Rosario, this will be an application that allows organizing, identify, manage and resolve in less time and efficiently to the needs and requests present the administrative staff of the university, maintaining the integrity among the important aspects of this organization so we can provide better care in development in the various activities of the University of Pamplona, home Villa Rosary.