Propuesta de estandarización del proceso de facturación realizado por las asistentes en la firma Posse Herrera Ruiz S.A.S ubicada en Bogotá.

Abstract

This work presents a proposal for the standardization of the invoicing process performed by the assistants of the firm Posse Herrera Ruiz, through a qualitative and quantitative approach. In order to apply these methodologies, four stages are established, which consist of a process information gathering, using tools such as observation and interview formats, in addition to the use of a time study tool provided by the company, as well as the use of Value Stream Mapping, which is a Lean Office tool that allows us to better visualize the process flow. In the first stage, problems with the invoicing process were identified, and for this reason a SWOT matrix was established to propose strategies to help improve this situation. In addition, it is known that the firm does not have a clear identification of the process and its execution times of the activities, generating a decrease in productivity and quality in the service offered. Based on the above, we proceed to stage two, which consists of the time study of the general activities that comprise the invoicing process executed by the assistants. This also allows the flow chart to be made in order to have a better understanding of this process. With these results, stages 3 and 4 are executed, which are the approach of the standardization proposal, and finally, an analysis of the costs and benefits of this proposal is carried out in order to make decisions that contribute to the improvement of the process.