Análisis en la cadena de suministro de la Empresa Café Rozo S.A.S. en Pamplona Norte de Santander.

Abstract

In this monograph, an analysis of the supply chain is made in the company CAFÉ ROZO S.A.S. located in Pamplona Norte de Santander which is dedicated to the processing, marketing and sale of ground roasted coffee and its derivative products locally and regionally. Objective: The purpose of this analysis was to evaluate the current state of the company and identify the main shortcomings in its supply chain, emphasizing the area of suppliers and thus be able to diagnose the performance of the company. Method: A theoretical review of the information related to the operation of the supply chain of the company in question was carried out, tools such as the survey for data collection were also applied. At the same time, use was made of the SIPOC diagram, Cause - Effect diagram and the SWOT matrix to treat the information collected. Results: As a result of this study, it was possible to identify important failures in the area of suppliers, which made it difficult to obtain direct raw material and delays in the production of coffee to market it. Conclusions: The current state of the company requires attention from management in the area of raw material acquisition and the implementation of a purchasing department is suggested for efficient negotiation with suppliers.