Análisis de las Siete Herramientas de Control Estadístico de calidad utilizadas en la Empresa Grupo Empresarial Soraca SAS del Municipio de Talaigua nuevo Bolívar.

Abstract

This research monograph is applied to the company GRUPO EMPRESARIAL SORACA SAS from the municipality of Talaigua nuevo, Bolívar, a service station dedicated to providing services for the sale of fuel, lubricants, and products. In order to know the importance of the application of statistical quality control tools, in which it is essential that the characteristics of their services both in quality and image play a very important role in increasing sales, brand positioning and the optimization of its service processes. This company, already with a solid time in the region, shows a satisfactory treatment towards its direct and indirect clients, who are the most essential part for the company, being the most influential for its advancement and development. GRUPO EMPRESARIAL SORACA SAS currently focuses on further growth and improvement in the service offered, however, it presents some drawbacks in terms of the quality of its services, which is why an analysis based on the collection of data is carried out. information about the use and implementation of statistical control tools: control charts, Ishikawa diagram, scatter diagram, histogram, Pareto diagram, verification and stratification sheets, most used by other companies in their services or processes in order to to reduce the variability of certain variables and maintain a controlled service. The first thing to do is make a diagnosis of the current situation of the company that can give the opportunity to design a medium that has the greatest chance of success. Hence the importance of selecting the most appropriate set of tools for the particular organization, taking into account the following data collection tools: interview, direct communication and observation of the methods and/or tools used, thus knowing the problem through an analysis. existing and according to the information consulted, have a reference to identify the appropriate tools for the improvement of their processes. Consequently, and according to the bibliographical review, the information provided by the company and an adequate analysis of it, a series of recommendations of some tools such as; cause-effect diagram, check sheet and control charts for the application both in its services in general or in specific areas, and thus be able to keep track and control them and reduce costs associated with errors, methods used, talent human and times.