Propuesta de diseño documental para un Sistema Integral del proceso Estratégico Gestión del Talento Humano basado en las normas ISO 9001:2015 e ISO 14001:2015 en el Instituto Distrital para la Recreación y el Deporte de la Ciudad de Santa Marta.

Abstract

This project was executed with the purpose of designing an integrated management system, where the relationship between quality management and environmental management systems is reflected, taking into account the international standards that govern ISO 9001:2015 and ISO 14001:2015 in an entity that is responsible for providing services to the community, with the idea that senior management can implement it when required. An integrated management system is a determining factor that generates added value to any type of market, which is why having the interaction of these systems has become an indispensable tool for any company. The District Institute has focused on standardizing and improving each of its activities, a very important step to achieve a management system that allows optimizing its processes, improving citizen satisfaction and participation. Currently, the Institute has focused its efforts on the quality management system, without neglecting the commitment and awareness that must be had with environmental management. To achieve the objective, three stages were developed: first, the entity was diagnosed to determine the percentage of compliance with the requirements of the standards, then the documentation required by the integrated management system was designed and, finally, all the documentation prepared was socialized. To achieve the above, interviews, observation, study of documents, among others, were carried out. With the development of the documentation and the integration of the two systems, the percentage of compliance with the requirements was increased.