Estudio de la cadena de suministros de la panificadora San Agustín ubicada en la ciudad de Pamplona, Norte de Santander.

Abstract

This monograph contains a study conducted on the supply chain of the San Agustin bakery, which is a company located in Pamplona, Norte de Santander dedicated to the production and distribution of bread. For the realization of this study a qualitative methodology of descriptive type was used, where three phases were established, the first phase was based on a compilation of information through books, articles, magazines, and online databases, this with the objective of obtaining theoretical bases as support of the study, in addition a characterization of the company was made. In the second phase, a checklist was used as a tool for gathering information to obtain a diagnosis of the current state of the company's supply chain, followed by an analysis of the information obtained. A cause-and-effect diagram was used to describe the general problems encountered. Also, the critical points that needed to be intervened were identified; the lack of communication between the phases of the supply chain, the lack of inventory control, and the lack of a maintenance program for the machines were evidenced. It was concluded that the company has a traditional supply chain where decisions are made independently without taking into account the other phases or links. In the third phase, a series of recommendations were made to resolve the shortcomings found, so that the flow of information would be present from the supply phase until the customer acquires the product. It was concluded that it is important for the bakery to strengthen the weak points found in its supply chain so that it can compete in a sector as competitive as the bakery sector in the city of Pamplona.