Diseño de la estructura documental con miras al proceso de certificación de calidad en NTCGP 1000:2009 y MECI 2014 de la oficina de talento humano de la E.S.E. Hospital San Juan de Dios de Pamplona.

Abstract

Public institutions in our country to count with the support of the State in the development of procedures, processes, methodologies and other factors that will help to meet the objectives and goals are obliged to comply fully with the standards that have been established since the organizations of the State responsible for the surveillance and control. A documentary structure, linked to the statutes of MECI, design is fundamental not only to the lender in the service of health but of collateral form both the users/beneficiaries as civil servants working in the entity are favored with this coherent order of documentation. If you have a documentary base developed fully, the functions of the Hospital San Juan de Dios in Pamplona E.S.E. will flow better from the part of appointments until the time of the final file. All requirements requested by users or failing officials will have greater agility in the attention and thus the required response will be much more efficient. In the same way, the sanctions which the entity due to non-compliance with the regulated statutes can be submitted can be avoided. A preliminary diagnosis is essential to be able to determine both the shortcomings and points in favor has the documentary process so that, in turn, can determine what measures should be taken in order to improve completely this process. To be able to fulfill all the objectives not only should take into account the internal conditions (personal work) but that also have to relate the external conditions (availability of work in the place of practice, unforeseen events, etc.).