Diseño del sistema integrado de gestión bajo las normas ISO 9001:2015 e ISO 14001:2015 en el proceso misional del acueducto del Municipio de Santa Rosa del Sur, Bolívar.

Abstract

The aim of this project is the design of the Integrated Quality and Environment Management System in the municipal aqueduct of Santa Rosa del Sur, with the ISO 9001:2015 and ISO 14001:2015 as the approach. these will support the aqueduct to meet the different requirements and documents required by the aqueduct. At present, ISO 9001:2015 and ISO 14001:2015 are the standards that cover the requirements for the certification of the Integrated Quality Management and Environmental Management System in any company or organization, these are intended to provide a continuous improvement approach and demonstrate the responsibility they have in meeting the different needs and expectations of the stakeholders in the organization. For this reason, the realization of this project will begin with the elaboration and application of diagnostic tools to know the current state of the aqueduct with respect to the requirements required by the standards, Then with the characterization of the PHVA cycle, the documentary structure of each of the sections of the ISO standards will be carried out, leaving evidence of each of the supporting documents made, then an action plan will be carried out aimed at the actions to be taken implementation of the SIG, and finally an analysis of the benefit/cost of the proposal will be carried out.