Modelar el proceso de atención de pacientes en el área de consulta general del hospital San Andrés, del Municipio de Chiriguaná-Cesar mediante la herramienta FLEXSIM.

Abstract

The present study was carried out in the general medicine consulting area of the San Andrés regional hospital in the municipality of Chiriguana-cesar, in this investigation the current behavior of the general medicine area was evaluated where the entity providing the service presents high waiting times for acquire this same, this is due, since, they attend by file (order of arrival), causing all users who are going to acquire the service to arrive early, in this way, large queues and annoyances are formed by their users, this It was determined by taking data using observation and the respective analysis of information taken from care times and waiting times for patients to be seen. In this way, starting from the data analyzed with the chi-squared statistical test, queuing theory, the experfit tool was used for the respective analysis of the appropriate distributions, and it was also how a representation of the simulation of the area was generated. In charge of attention through the Flexsim software to be able to determine the behavior of the system, where it was possible to demonstrate the long waiting times by the users, through the investigation carried out, it is given as a recommendation to attend each of the users for a set time In this way, it is expected to reduce the waiting time in the room, in the same way it is suggested to increase the time of the medical consultation of the users since the one they implement is not adequate for a medical consultation, this in order to reduce the large queues that arise, as well as long waiting times, generating fewer complaints from the pre-entity. Service stadora, causing a better quality when providing the service.