Diseño de un plan estratégico de tecnologías de la información y las comunicaciones orientado al cumplimiento de los lineamientos de política del gobierno digital en la E.S.E Hospital San Juan de Dios de Pamplona Norte de Santander.

Abstract

The Digital Governance Directorate of the Ministry of Information and Communications Technologies (Mintic) states that all public entities should prioritize access to and use of Information and Communications Technologies (TIC) in the production of goods and services, as well as taking all necessary measures to ensure the maximum use of ICT in the development of its functions in order to achieve the efficient provision of services to users. In the same vein, this document presents the general guidelines of the digital governance policy in accordance with Decree 1008 of 2018 for the design of a Strategic Plan for Information and Communications Technology (PETIC) at the E.S.E Hospital San Juan de Dios Pamplona. The development of the project stems from the need to create IT strategies aligned with corporate objectives, with clear strategies and positions in the dimensions of greatest impact (Human Resource, attention to the user, technologies and processes. Focusing on the generation of public value to enable the technological capabilities and services needed to drive change, efficiency in the provision of services and the transparency of the E.S.E. This project will consist of four three important phases that will be complemented by a series of activities: a. an investigation of the entity is carried out in order to make a proper diagnosis, by means of an interview with the systems engineer, user surveys, analysis of the current situation by means of a DOFA matrix on ICT issues, In which the strengths and weaknesses were internally effected and opportunities and threats externally. b. To review the norms, policies and guidelines for implementing the creation of the PETI within ICT, identify the institutional services of the entity, to whom they are offered and what are the channels through which they are offered, and thus identify the capabilities of the entity in general terms and relate the resources, processes and roles associated with each capacity. c. Finally, indicators will be constructed to monitor and control investment initiatives, operating costs and IT strategy targets, The Strategic Plan for IT should be presented to the Institutional Committee for Management and Performance and therefore published on the corporate website, and a measurement of the Cost of implementation of the PETI design will be made. Finally the PETIC is a document that becomes a methodological instrument that through the strategies IT the E.S.E Hospital San Juan de Dios Pamplona, develop an adequate planning to enable, promoting and improving the provision of reliable and quality digital services, secure and efficient internal processes, data-based decision-making and user empowerment in processing and handling information about the entity