Estudio de teoría de colas en un punto de pago del autoservicio nuevo almacén en Paz de Ariporo (Casanare).

Abstract

In the development of this monograph, the particularities, the implementation of instruments and techniques within the structure were studied, facilitating the success of its objectives, the inspection of goods, the quality of services. In the following research, a study is carried out to improve the actions found in the new self-service store in peace in Ariporo Casanare. Considering that the effect to be obtained in this store, on customers is to improve the attention of their beneficiaries in the place where the lines are presented inside this supermarket, so that they take their service at the appropriate time without showing delays in each of the actions that they come to do. One of the most visible causes in supermarkets is the loss of users inside the warehouses, evidenced by the observation that was made, where a buyer must wait a long period of time to be attended, causing confusion in the service attention, having Taking into account the above, in this study the theory of queues is used, a tool that gives very good results, and applies its analytical method to the study of factors such as the expected arrival time or the capacity of the system to work so that there is no delays. For the analysis of the diagnostic findings, the information is studied using the M / M / 1 queue theory model in order to obtain information such as, users in line, arrival time, service time, it is desired that this method allow the development of the ideal queuing method in a real and precise way in the self-service new warehouse in peace of Ariporo Casanare, without disturbing the attention of users and extending their satisfaction.