Planificación del sistema de gestión de calidad bajo los lineamientos de la norma ISO-9001:2015 en los procesos de servicio de alojamiento caso: Empresa Sodexo ubicada en Albania (la Guajira).

Abstract

The present project exposed in this document was carried out in the Sodexo company located in Albania (La Guajira), where, taking into account the ISO-9001: 2015 standard, a planning of the quality management system was carried out in the service processes accommodation, which are part of a new contract acquired by said company. For the execution of this project, all the factors involved in the process were taken into account, such as the entry and exit of the processes in general, the availability of raw material that is available, and the staff of employees that make up the team. of work. The main purpose of this planning is to know all those activities that are linked in the accommodation service, to eliminate as far as possible the activities that are not useful or that are not of great importance, greatly optimizing the processes involved, thereby guaranteeing the good quality of the service offered, so that customer expectations can be met, and likewise satisfy their needs.