Análisis de la cadena de suministro de la droguería la economía sucursal Mompós (Bolívar).

Abstract

In the present investigation carried out an analysis of the supply chain of the Droguería la Economía Mompós branch located at Cra 3 Num 17-20, this investigation was realized in three stages, which in the first one a documentary investigation was carried off where concepts associated with Supply Chain Management (SCM) were consulted and how it works in commercial drug stores in Colombia. The second stage consisted of a Quasi-Experimental investigation where information related to the SCM of the aforementioned drugstore was collected. To collect the information, an interview was conducted with Mr. Rafael Peña at the drugstore facility, the conditions of the facility were observed, and a survey was applied to a sample of 278 clients to find out their satisfaction with the service received. The data obtained from the survey were analyzed using Microsoft Excel software and it was found that 91% of 100% of customers consider that they will continue to purchase the service, 5% of 100% of customers do not know it, 5 % of the clients stated that they are not likely to return to the drugstore and 1% of 100% of the clients mentioned that they are unlikely to go to the drugstore again. In the last stage, an analysis of all the information collected was made, where the design of the process carried out in the SCM of the Droguería La Economía Mompós branch was carried out, at the same time, each of the phases involved in the chain was analyzed. supply through the Ishikawa Diagram, obtaining as a result that the supply chain of the drugstore is Análisis de la cadena de suministro de la droguería La Economía sucursal Mompós, Bolívar. efficient, although it can be further optimized by making a detailed analysis of the products that x were once exhausted with the help of the EPOS system to supply the needs of a larger number of customers