Modelo para la gestión de la calidad en proyectos de infraestructura de telecomunicaciones.

Abstract

This research work generates and incorporates into the telecommunications industry a model that consists of a series of steps that answer the question What should be included in the management of a telecommunications project? It provides a new perspective in the quality management area; Through the developed methodology and the analysis of project management knowledge, skills, tools and techniques, they allow the integration of specific international standards for the telecommunications sector such as TL9000:2016 (Quality Management Systems in the telecommunications industry); with a view to strengthening the competitiveness of the sector with a focus on efficiency, management and cost reduction, continuous improvement and business relationships with customers and suppliers. The designed model is a synthesis of steps that seek to integrate the PMBOK guide into the guidelines of the TL 9000 standard in its requirements manual, which specifies the characteristics and features provided by the standard and which are useful for managing a telecommunications project. especially in the area of interest of quality management.