Comunicación asertiva como estrategia de mediación en la resolución de conflictos escolares.

Abstract

The present investigation called "Comunicación asertiva como estrategia de mediación en la resolución de conflictos" had like objective to analyze the types of communication used by high school students of the Bicentennial school for the resolution of classroom conflicts through qualitative evaluation techniques, for the design of a psychoeducational manual that promotes the use of assertive communication as a conflict resolution strategy the method: a qualitative methodology was applied, with a transversal cut, applying a investigation design action-participation with observation techniques, semi-structured interviews and focus group, with a sample of 9 high school students, the study identifies that conflicts usually be due to improper use of verbal and nonverbal communication, physical aggression and disagreements, ignorance on the part of students about what assertive communication is, and how it can be used as a mediation strategy for the resolution of school conflicts that arise, so being proposes the implementation of the piscoeducational booklet of assertive communication.