Diseño del sistema integrado de gestión con base en las normas NTC ISO 45001:2018 y NTC ISO 9001:2015 en el restaurante de la empresa Hotel & Restaurante Casa Real en Pamplona (Norte de Santander).

Abstract

This project has as its main objective design the integrated management system based on the standards NTC ISO 45001:2018 and NTC ISO 9001:2015 in the cooking process of the company Hotel / restaurant real house of the municipality of Pamplona north of Santander. Pretending the standardization of each of its processes and also the documentation and business organization, allowing this entity to be competent in the market, offer the best services and fully comply with the expectations of customers, without leaving aside security and health of all its stakeholders. The design of this Integrated Management System will be carried out through two (2) types of exploratory and descriptive research and taking into account the PHVA cycle, for which there will be four (4) stages that will go according to each of the objectives specific to the project to be carried out, which are: diagnosis of recognition and inspection and training, planning, documentation and evaluation of the GIS designed which will be carried out through an audit plan in order to verify the compliance of the system against the integrated standards . It is expected that with the design of the GIS, the organization Hotel & Restaurante casa real will obtain an improvement of its processes in terms of the provision of the service and the work environment, the safety and health of its workers in each of the areas of the organization.