Mejoramiento del proceso de despacho de la empresa Cotranal Ltda en la terminal de transportes de Pamplona.

Abstract

The company Cotranal Ltda has a very large car park and different types of service which are directly linked to the main service which is the public transport, according to this service the company has different types of vehicles and branches in different areas of the country. This project is mainly focused on the passenger transportation, special transportation and shipping business units, which are part of the general dispatch process. Through a methodological study, it is firstly sought to provide current information on the state of the process to later analyze, propose and implement an improvement in the overall process, identifying weaknesses and opportunities looking for a greater optimization through a systematization in its operations and procedures, a redistribution and Remodeling of its facilities and a greater performance by the human resource to later be standardized and implemented in the different areas of operation of the company seeking to strengthen the transportation business unit in general, making possible any expansion in its future operations. Keywords: Analyzing, Optimization, Weaknesses, Opportunities, Study, Productivity, Systematize, Transportation, redistribution, remodeling, standardization, human resource.