Importancia de la implementación de un sistema de gestión de calidad bajo el concepto del método seis sigma en Cotranal Ltda.

Abstract

The world of companies over time has become more demanding and competitive, the increase in consumerism has generated an increase on the creation of companies which in the end leads to an increase in competition over current companies. This growth in competition is affecting COTRANAL and I believe in this one needs to excel, to be better, leaving aside the empirical methodology that for years have used and embracing business advances, to current methodologies such as the recognized six sigma the which, under its process improvement approach, focuses on the variable reduction of these, generating reducing and even eliminating risk, seeking to obtain less unsatisfied services at the end of the day, all through a controlled management system with the application of methodologies such as H.H. Apart from the requirements that must be met in terms of systems application Given the above in the present monograph was studied and analyzed through an explanatory research methodology on which the importance of implementing the QMS under the Six Sigma method in COTRANAL was determined, in turn an observational methodology was applied. In the end, COTRANAL considered that under a need I had to implement a Quality Management System and that the Six Sigma method could be considered within this system, but there was always the doubt about the benefit of the same, the acceptance to the change by the employees , by seniority and routine, the level of acceptance and adaptation of the partners and drivers as a main part of the cooperative and in the end that approach would be the most appropriate to make its design and implementation including Six Sigma, achieved through this research the answer to all these uncertainties.