Inteligencia emocional de las jefaturas y desempeño laboral de los colaboradores de la organización Empopamplona S.A. E.S.P.

Abstract

The present investigation has as objective to know the relation that has the Emotional Intelligence of the Headquarters with the labor performance of the collaborators of the organization EMPOPAMPLONA S.A. E.S.P. designing from this, different strategies of intervention in front the handling of the Emotional Intelligence, that allow in the future the improvement of the labor practice. The study was conducted with a qualitative methodology and a phenomenological design through techniques such as semi-structured interview and non-participant observation. The sample consisted of twelve (12) people distributed equally among Chiefs and Collaborators, finding that the greater the management of emotional intelligence, better is the job performance which indicates a direct and significant relationship between the management of the emotional intelligence of the Chiefs in the work performance of its collaborators.