Diseño de un marco de gestión del conocimiento para empresas de software: estudio de caso y contraste teórico

Abstract

This study aims to propose a structured set of stages for knowledge management processes in a software development company, contrasting this proposal with theoretical models and previous studies of similar organizations. The methodology involved collecting primary data from a multinational company in the software sector, as well as conducting an in-depth analysis of secondary and tertiary sources from academic databases. The knowledge management variables addressed in this study include knowledge creation, dissemination, application, storage, and intellectual capital. The proposed stages are compared with the collected information to identify sector-specific characteristics. Findings suggest that a knowledge management model tailored to the distinctive practices of these organizations may enhance organizational learning, foster innovation, improve employee collaboration, and deliver strategic value to the company.