Análisis de la percepción de calidad del sistema de transporte 1 público de San José de Cúcuta 2021

Abstract

The purpose of this monograph was an analysis of the public transport system of the city of Cucuta, taking into account its very particular problems due to the special development of the city, as it is isolated from the vast majority of the country. The essential problem from the perspective of the Cucuta citizen, the perception of the quality of the municipality's public transport, its characterization, its regulations, its development or delay in the transport sector. Carrying out a survey in order to have that approach, in a direct way, of how Cucuta citizen feel about the service provide to them. Who are the ones who use the service the most, who are the people that provide that service and the regulations around it? An objective picture about the current moment are present and the conclusions of the case are given.