Manual de procedimientos para el proceso de vacaciones y licencias dirigido a los empleados de la empresa Webhelp.

Abstract

Every company from the work environment is the most timely approach in the knowledge of the professional. Thus, professional internships at Webhelp have been a compendium of strengths and continuous growth at all times. In this work, an improvement proposal is presented to optimize the routines and completion of the leave and vacation process, as a weakness that is linked to the diagnosis of the business context. During the preparation of this project, it can be seen that semi-structured interviews, diagnoses and situational contexts were prepared thanks to the willingness of the staff of the former Onelink, who underwent a transition process to webhelp, seeking to strengthen the company in the field of communications and customer service. For this reason, this report reflects everything collected through observation, the experience of this business reality and it was possible to detect a weakness that tries to be solved through this process manual.