Diseño e implementación de un manual para el mejoramiento y estandarización de los procesos de facturación de contratos de áreas comunes y espacios publicitarios del Ventura Plaza Centro Comercial y de Negocios PH.

Abstract

This work seeks to improve the billing process of common areas of the mall, and by giving a clear vision of the procedures to be followed; it becomes a guide that serves all kinds of people involved in this process. It shows tools that allow users to make better use of this service, perform the procedures easily. It is a manual that shows step by step. The procedure to follow to make an adequate invoice, and provide guidelines that allow a successful process to be carried out. It will bring benefits to the company in terms of avoiding inconveniences when it comes to billing, as it will be done in an organized, timely and adequate way, providing or customers with a better service.