Plan de mejoramiento sistema de atención al usuario y recepción de PQRS en la Alcaldía municipal de San José del Guaviare.

Abstract

The netx work prepared by the practitioner in business administration Kenneth Castaño has as its objective the description and application of an improvement plan aimed at optimizing the system of customer service and reception of PQRS in the administrative and social development secretariat in the position of Onestop shop in the municipal mayor of San José del Guaviare, through a diagnostic

test,

the strengths and weaknesses were analyzed, showing shortcomings in the attention to citizens and the suggestion box system. The objectives set out in the improvement plan are the assignment of the functions of attention to the user and PQRS to the single window assistant through the modification of the manual of functions, the traceability of the formats delivered in the window or mailbox and their respective follow-up, In addition to the correct use of the virtual system for receiving applications.