Formación de mediadores comunitarios en la resolución de conflictos interpersonales para afianzar la convivencia vecinal con habitantes del barrio Santa Cruz.

Abstract

This investigation addressed the issue of the Training of Community Mediators in the Resolution of Interpersonal Conflicts to Strengthen Neighborhood Coexistence with Inhabitants of the Santa Cruz Neighborhood, due to the fact that the community suffers from conflicts that affect coexistence. The main objective of the research is: to train community mediators in the resolution of interpersonal conflicts to strengthen neighborhood coexistence in the inhabitants of the Santa Cruz Pamplona neighborhood. A methodology with a qualitative paradigm was proposed, from action research (IA). The theoretical development was based on different references related to training, community mediation, interpersonal conflicts and neighborhood coexistence, legal references such as: declaration of human rights, political constitution of Colombia, the national police code and regulations were also taken into account. of community action boards. The data collection instruments used were the DOFA matrix as a diagnostic instrument, the semi-structured interview and the focus group; applied to the population of the Santa Cruz neighborhood of the municipality of Pamplona, N, S. The proposal is based on activities such as: talks, games and the wall of coexistence, which promote spaces for participation and dialogue. In the analysis of the results, emphasis is placed on the teachings given and how they help the community. The conclusion was that through the training process focused on talks and games as training axes in community mediation for the resolution of interpersonal conflicts in the Santa Cruz neighborhood, it was possible to strengthen neighborhood coexistence and generate participation by the inhabitants of the neighborhood; mainly the members of the community action board.