Análisis del proceso de mantenimiento de Software del Departamento de Prosperidad Social, a partir del modelo de Gestión del conocimiento de Nonaka y Takeuchi, "Espiral del Conocimiento".

Abstract

Knowledge management is a discipline that allows the identification and generation of strategies for the construction of knowledge, in such a way that the organization can convert it into a source of value and development for itself. This research is oriented to management processes of knowledge in the Administrative Department for Social Prosperity, within which is the internal working group infrastructure and information technology services; which is responsible for designing and implementing the plan for the renewal and maintenance of technological requirements; providing technical support to all incidents and requirements of software and hardware, necessary for the management of it. This research is oriented towards the design of a knowledge management model, for the maintenance process of Social Prosperity software; through a mixed research methodology, obtaining a knowledge management model based on three main elements within organizations, such as people, processes and information and communication technologies, which are the basis for the existence of a process that allows to implement principles of knowledge management in the organization.