Diseño del Sistema Integrado de Gestión aplicado al laboratorio y toma de muestras en Nueva Salud Integral IPS S.A.S basado en la NTC-ISO 9001:2015 y NTC-ISO 14001:2015.

Abstract

With this work, an integrated management system (SIG) was designed for the clinical laboratory process in the Nueva Salud Integral IPS S.A.S. organization, based on the NTC-ISO 9001:2015 and NTC-ISO 14001:2015 regulations, regarding the quality management system (SGC) and the environmental management system (SGA) respectively. Nueva Salud Integral IPS S.A.S. is an institution located in San José del Guaviare that is focused on providing humanized health services with a preventive focus, ensuring patient safety and aimed at improving the quality of life of its users and families. The design of the SIG arose from the absence of an SGC and an SGA in the clinical laboratory, where initially matrices of correlation were applied regarding the NTC-ISO 9001:2015 and NTC-ISO 14001:2015. Likewise, the structure of the SIG was established from the findings evidenced in the correlation matrices with the purpose of providing the missional process with a detailed work plan as a reference, this activity was supported by office tools for the optimization of the process. This allowed the missional process to reach a higher level of compliance in relation to the aforementioned regulations and therefore, it was projected that the design of the integrated management system based on the NTC-ISO 9001:2015 and NTC-ISO 14001:2015, applied to the missional process, would provide added value to continuous improvement, compliance with legal requirements and other requirements, and also encourage the organization to apply and integrate this tool in the different processes contemplated by the top management in the organization, achieving the institutional objectives.