Estrategia de seguimiento a tiempos de entrega de productos en la empresa soldaduras west arco sas soportado en análisis dashboard y balanced scorecard.

Abstract

The main objective of the Sales Administration area is to satisfy customers (internal and external) and distributors; through the administration of the sale and attention of PQR (notes, claims, complaints). Having as principles; customers talk, we listen, the best team wins, and continuous improvement (Kaisen) is our way of life. The sales administration area cares about; the welfare of business advisors, contribute to the achievement of organizational objectives, develop stable and simple processes. She is in charge of carrying out all the loading of orders related to national orders in support of the commercial area. In the business world, one of the most important factors to be taken into account by a company is delivery times. An indicator of delivery times can be used to measure the agility of the organization. There are two aspects in which delivery time plays an important role in any company, the first of which is customer satisfaction, since it is often that a customer is interested in their orders arriving as soon as possible, another important aspect is the one related to the stock of goods, an adequate evaluation of the delivery times helps a company avoid the shortage of its inventory. With the creation of the template, it is expected to have clear knowledge of the delivery times of each of the clients, analyzing various factors that interfere in said process, such as portfolio blockages, cargo consolidation, among others, of in such a way that the reason for the delays can be clearly answered, and in this way take the respective corrective actions.